In recent years, consumer businesses never faced a challenge as big as Covid-19. The outbreak of this virus has accelerated the major trends that are transforming the way people live, work and shop. And retailers have been forced to get creative in their efforts to make their businesses resilient and grab any opportunities that arise from this unprecedented situation.

Our PwC team has collected valuable insights into the pandemic’s impact on consumer behaviour, and we’ve published them in our European edition of PwC’s Global Consumer Insights Survey 2020 together with our expert analysis of the most effective strategies for navigating the ‘new normal’ successfully. We gathered these insights by surveying almost 10,000 consumers across seven European countries – before and after the outbreak of the virus.